A Guide to our Client Onboarding Process

a group of professionals sitting around a table at a meeting. one person has a laptop, whilst two women shake hands across the table to signify the closing of a deal

Welcome to Global Guardians, your trusted partner in vacant property security and management. Whether you’re a property owner seeking to safeguard your vacant assets or a new client looking for comprehensive property management solutions, we’re here to ensure a smooth and secure onboarding process. This guide will walk you through the steps we take to integrate you into our system, providing peace of mind and exceptional service from day one.

For Vacant Property Owners

Step 1: Initial Consultation

The journey begins with a detailed consultation where we discuss your specific needs, concerns, and expectations. This allows us to understand the unique characteristics of your property and tailor our services accordingly. During this phase, we will:

  • Assess the condition and location of your property.
  • Discuss any specific security or maintenance requirements.
  • Explain our property management model and how it benefits you.

Step 2: Property Assessment and Inspection

Once we’ve established your needs, our team conducts a thorough on-site inspection. This assessment helps us identify any potential issues and understand the specific security needs of your property. The inspection will cover:

  • Structural integrity and safety concerns.
  • Security vulnerabilities and potential entry points.
  • Maintenance requirements and current condition.

Step 3: Bespoke Property Management Plan

Based on the consultation and inspection, we develop a bespoke property management plan. This plan is designed to maximise security, minimise risks, and ensure your property remains in optimal condition. Key elements of the plan include:

  • Security measures such as temporary caretakers.
  • Regular maintenance schedules and emergency repairs.
  • Guardian placement strategies to keep your property occupied and secure.

Step 4: Agreement and Implementation

After finalising the management plan, we draft a comprehensive agreement outlining our services, responsibilities, and expectations. Once the agreement is signed, we move swiftly to implement the plan, ensuring your property is protected without delay. Implementation involves:

  • Carrying out any fit out works required to ensure the property is safe and habitable.
  • Placing vetted guardians in the property.
  • Setting up regular monitoring and reporting protocols.

For New Clients

Step 1: Contact and Enquiry

Your first step as a new client is reaching out to us via our website, phone, or email. Our customer service team will respond promptly to gather initial information and schedule a consultation. This enquiry phase includes:

  • Understanding your property management needs.
  • Providing an overview of our services and processes.
  • Scheduling a convenient time for a detailed consultation.

Step 2: Detailed Consultation

During the detailed consultation, we dive deeper into your specific requirements and how we can meet them. This conversation is crucial for tailoring our services to your unique situation. Topics covered include:

  • Your goals and expectations for property management.
  • Specific concerns or special requirements.
  • Our service packages and pricing.

Step 3: Service Proposal

Following the consultation, we prepare a comprehensive service proposal that outlines the scope of our services, timelines, and costs. This proposal is customised to address your particular needs and provides a clear understanding of what you can expect from us. The proposal includes:

  • Detailed descriptions of our services.
  • A timeline for implementation and key milestones.
  • Transparent pricing and payment terms.

Step 4: Agreement and Onboarding

Once you approve the service proposal, we move forward with drafting the service agreement. Upon signing the agreement, we initiate the onboarding process to integrate your property into our management system. Onboarding steps include:

  • Gathering all necessary property information and documentation.
  • Setting up your account on our bespoke property management software, My Globe.
  • Scheduling initial inspections and security installations.

Step 5: Ongoing Support and Communication

After onboarding, we maintain open lines of communication to ensure ongoing support and satisfaction. Our dedicated account managers are always available to address any concerns and provide regular updates on the status of your property. Ongoing support includes:

  • Regular property inspections and maintenance.
  • Monthly reports and updates.
  • Responsive customer service for any immediate needs.

Why Choose Global Guardians?

At Global Guardians, we prioritise your peace of mind by delivering reliable, efficient, and tailored property management solutions. Our comprehensive onboarding process ensures that whether you are a vacant property owner or a new client, you receive the highest level of service from the very beginning. With our team of experienced professionals, advanced security measures, and commitment to excellence, you can trust us to protect and manage your valuable assets effectively.

Ready to start your journey with Global Guardians? Contact us today to schedule your initial consultation and take the first step towards secure and hassle-free property management.

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